Call Center Agent (m/w/d) - eCommerce
ALZURA AG
Working at ALZURA – here’s what to expect
As a Customer Service Representative / Call Center Agent (m/f/d) for KAGUMA.com, you will be the first point of contact for our retailers and business customers, handling their inquiries quickly, professionally, and with a friendly attitude. Through your customer-focused approach and commitment to excellent service, you will ensure a high level of customer satisfaction while contributing to the success of KAGUMA.com – one of ALZURA AG's core marketplaces.
You will become part of a dedicated team that works every day to provide our customers with the best possible service and drive the continued growth of KAGUMA.com.
Job key facts
Location: Kaiserslautern
Working hours: Full-time
Work model: Opportunity to work from home on individual days
Department: Support
Contract type: Permanent
Languages: English C2, German C2
Your Responsibilities at ALZURA for Our Product KAGUMA.com:
- First point of contact for customers by phone, ensuring a positive customer experience.
- Handling, processing, and resolving customer inquiries and complaints via phone and ticketing system.
- Documenting all customer interactions in the company’s internal CRM system.
What We Expect from You:
- Very good German skills and ideally good English skills, both written and spoken.
- Enjoy working with people and have a strong customer service mindset.
- Excellent verbal and written communication skills.
- Experience in dealing with customers.
- Nice to have: Initial experience in the automotive industry is an advantage but not required. What matters most is your motivation to learn about our products and processes.
Benefits of working at ALZURA
- ✔ Flexible working hours with core hours and a 40-hour workweek
- ✔ 30 vacation days per year
- ✔ Remote work & home office options
- ✔ On-site bistro with employer-subsidized lunch
- ✔Generous training budget for personal and professional growth
- ✔Permanent contract for long-term security
- ✔ Company pension plan
- ✔ Thoughtful gifts for special occasions
- ✔ Holiday bonus as an additional perk
- ✔ Annual company & team events to strengthen collaboration
- ✔ Monthly vouchers (€50 net, tax-free)
- ✔Modern hardware setup (MacBooks, 32″ Full HD monitors, and more)
- ✔TGIF lounge with pool table, foosball, and racing simulator
- ✔ Free parking
- ✔ Complimentary drinks (water, soft drinks, coffee)
- ✔ Option for a company car after one year of employment
- ✔ Company-owned hotel rooms for visiting employees or events
- ✔ Optional group sports & wellness activities (e.g., monthly spinning classes, indoor soccer)
- ✔Modern, ergonomically designed flexible office space
- ✔
- Performance-based monthly bonus payment possible upon achieving targets, in addition to the base salary.
Apply online now and start your career at ALZURA
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Your contacts
Feel free to contact us via WhatsApp, phone, or email.